What a day yesterday

[modette]

Originally Posted by blurr

I dont blame you for not wanting to deal with family, although if you keep it at a busines level that is what it should stay, I have had most of my friends work for me at one time or another, but I refuse to rent to them, just some thing should not be done IMO.

You might be able to just have an Atty fire them off a letter and get your money back, after all, it is their Guarentee.

I was being too nice...here is THEIR site:
Metric Motors Promise to You

c) A money back policy if you are not 100% satisfied with our service

I obviously am not...and never asked for 100% of my money back. To make that claim then not do a damn thing is uncalled for. At this point I plan to call them out on it once I have my vehicle (so they don't mess with it)....now it is more out of principle that they make that claim but when asked "what can you do for me" they say "what do you want" and when I say "your the business I should not have to ask you but how about some cash back for the labor that was botched" for my time and my wasted AAA tow they don't do a damn thing but say "the satisfaction is fixing the problem that is what we guarantee"....no bucko you guarantee money back if not happy and from how I read it 100%...don't make the claim if your not willing to back it up.

I printed their site should he change it after I inform him of his OWN policies.

[blurr]

1,000,000 mile warranty on what exactly?

yup your right for giving them a chance, I would tell em to stick it, its what I usually do and why I have a credit card.

[modette]

Originally Posted by blurr

1,000,000 mile warranty on what exactly?

yup your right for giving them a chance, I would tell em to stick it, its what I usually do and why I have a credit card.

You are right I charged it...hmmm that is an option along with the problem and there policy my Credit Union VISA would probably side with me. i just don't feel I should total get 100% back but I should get something. I might let him know my options. What is the worst that happens!!! The owner says NO, and I do a chargeback and he tried and sues me in small claims to which he would have to answer to the Judge about the money back policy...which note nothing on their site in fine print excluding anything or any reason.

I'll post up tomorrow...

[modette]

I emailed the shop owner this yesterday:


Mr. David Cash

After our talk on Friday December 31, 2010 I was not all too happy with your response. First off I should not have had to even bluntly ask you to do anymore as you already knew my experience this time around was subpar. As I have run a small business such as yours I would have offered the customer something right off the bat. Especially one I know drives past hundreds of other mechanics to get to your shop.

First off I like to remind you the day I picked the vehicle up. Remember it was to take 1 hour by the time I was dropped off by a friend of mine, turned out do to your mechanic forgetting to tighten a bolt it took 5-6 hours more which I had to sit around and wait for as I had no ride. I chalked it up to ‘Shit Happens’ and I did not even bother to ask you for a discount which is what I typically do in such situations of broken promises of on time dates when I have to sit there. This in itself would be quit reasonable to do but like I said I gave you the benefit of the doubt.

So I left with the new clutch installed on December 9th, 2010 figuring at least the job was completed and by a reputable shop and thus that should be the end of it. Saying ‘Shit Happens’ once is okay…but now I wonder if this is a theme and what is going to go wrong next with the work that was preformed by your shop after what happened with the latest incident. I hope nothing else goes wrong but to be honest it does make me a little worried.

Luckily I was able to drive to MI and back to CO without incident. However it still saddens me that a linkage was not tighten to specification (or loctite used on such a part) to where my car became mostly unusable due to a loose or missing bolt. It turned out I was locked out of gears as the manual shifter flopped around. After much time blocking the intersection at Baptist Rd and Jackson Creek Pkwy (dangerous for me and the car to be in such a situation caused in short by your mechanic not properly doing his job) I was able to find a gear which happened to be 4th or 5th if I had to take a guess causing me to severely slip the clutch so the vehicle could be moved from the dangerous situation. As I live a mile away I was able to slip the clutch enough to get home. The car smelled badly of clutch, which I remind you was a new unit that YOUR shop installed and a very expensive Excedy unit might I add. How much life was used up do to your mechanic not tightening a bolt to specification? Or like I said using medium strength loctite so secure the bolt? Yes, even I know and use loctite for critical components as I work on my own motorcycles.

That is when I called you and informed you of the matter, first by leaving you a message as you did not pick up. You returned my call/message about 30-40 minutes later. I could not understand why you did not offer to pay for towing as you had a very good idea of the problem and even said that it was a loose or missing linkage bolt from my description of the situation. (You do realize if you would have paid for towing I would have considered that and probably not asked for anything as it showed a concern!!!) You asked me if I had AAA to which I said yes, you then asked if I could drive the vehicle down which I hesitantly said yes but do to my wife’s surgery I did not want to risk not getting there and her not making the appointment. So you asked if I could call MY AAA service and I did agree I would do that. Plus driving sounded like a very bad idea seeing as at this point we were not 100% sure of the problem…just the safety aspect of driving could have been disastrous and libelous. On hindsight I am surprised you as a business would suggest that as an option.

You received the vehicle about an hour and a half later. Which I informed you over the phone that the tow truck was on his way to your place so you could expect the vehicle. At no time did I ask for anything off the original labor nor did you offer anything at this point in time. I was waiting for your verdict on the problem and figured you be man enough and enough business sense to offer me something for the hassle that was caused.

You called me back on December 30th, 2010 and left me a message that the vehicle was done. I was surprised but relieved it was done the same day. Do to bad roads you closed the shop early and I returned your call at 8:30am December 31st, 2010. That was when I asked you if you were going to do anything for me. To which you asked what I wanted. I hesitantly said that you are the business owner so you should offer me something without me asking but seeing as you asked I said how about some money back from the labor cost as it was obviously a botched job. I was out of time, I was out of money for AAA service (you do understand I pay for that service it is not FREE). I then mention that it would have been bad if I broke down in KS do to this and you said Thank God you did not…yeah because you would be out of hundreds of dollars as I would be seeking a total refund plus expenses. You then did state how it was your shops fault and this should not have happened. I also pointed out I was not seeking a total refund.

This is what ticks me off, instead of just saying hey how’s $50, or hey how about a free oil change you simply say NO. I then point out your satisfaction guarantee, to which you say the satisfaction is your shop fixing the problem. Not wanting to fight about this I simply asked, “are you sure?”, giving you the chance to make things right. To which you said yes we do not return money that is not OUR POLICY.

Now I would like to point out your website. It specifically states under Best Service section C: A money back policy if you are not 100% satisfied with our service.

Here is a link to your own site:
Metric Motors Promise to You

That tells me you do offer money back if one is not happy unlike what was claimed. Well I am not happy. There is no exception listed to your website or other specifications as to when, how, or how much one would receive back. Just to let you know I printed the website for a hardcopy for my files.

Sorry buddy that is not what your website claims. At first I was just mad that you as a business would not take care of me. You made me use my AAA service, made me be out of time and gas to get the vehicle from your shop. As it typical takes two people to get a vehicle my wife was out of time, plus gas for her car, and gas for my car to get back to Monument, CO. It also irks me that I drive by a hundred shops from Monument to downtown Colorado Springs and I could go anywhere but yet I used you and you don’t even seem to care. I would think you be happy to have me as a customer one that is willing to spend money to keep a vehicle maintained and is willing to drive from Monument, Co to your shop..

Also did you know I had left you a good 5-star review after my first experience with your shop where I had you change my fluids in my vehicle!!!

I am Google Reviewer “Mark ‎ - Sep 29, 2010”
I’m still debating whether I should update this review, but I first want to hear your response to this matter as maybe the business relationship can still be saved. I’m not sure how, but I always have hope.

Metric Motors - Google Maps

I guess now you are wondering what I want. I would like $307.33 of my money back (per your policy as I am not satisfied) for the botched job your mechanic did. $100 of that money is for the hassle you admittedly caused me due to a loose or missing bolt/s. $50 is for me having to use my AAA. The other $157.33 is for the excess premature wear my clutch had to endure (thank God I did not drive it down to Colorado Springs as per your one suggestion). Just to let you know this clutch cost me $445.34, so how much life was used up do to the failure of your mechanic?

I think this is quit reasonable considering the job was $614.66 and should have been preformed on time and without fault the first time around. As you can see I am asking for half of my money back per your own policy. As you can see I am being fair by not asking for the whole amount of $614.66 per your own policy.

In turn we go our separate ways and I do not bad mouth neither you nor you to me, and we are done with any type of business relationship.

I would like to hear from you by either email or mail by January 7th, 2011 on what your stand is on this situation.

Thank you and I bid you a good New Years,
Mark Odette
Monument, CO 80132

[Joe]

I would do a charge back, depending on his response of course